The Science of Workplace Design.™
The Science of Workplace Design.™

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Workplace behavioural change.


Many of our clients undertake projects or initiatives to improve performance, to react to property events, take advantage of opportunities in the market or address the key issues preventing them from performing optimally. This often requires changes; changes to the workplace design, changes to processes, job roles, structures, types and uses of technology.

Change represents the unknown and needs to be introduced sensitively to maximise its uptake with your workforce. Employee engagement, understanding and acceptance of your change programme requires careful consideration.

By listening to your people and working with them you can drive the desired behaviours and remove barriers to adoption. It’s not a one-size-fits all exercise and requires a tailored approach.


Change is most effective when your people are onboard.


At Harmsen Tilney Shane, our behavioural change experts understand the psychology of change and have a robust, multi-faceted approach to embedding new ways of working into your organisation’s culture and new workplace.

Staff engagement and on-boarding.


Behavioural change can be complex, and your workforce is not one homogenous community that can be given a blanket approach.


We work with you to understand your people, the way they work, the tools, technologies and work settings they use, your workplace culture and the various attitudes and opinions towards adopting new ways of working.

Using this insight we build a highly targeted, robust behavioural change programme that enables every member of your organisation to adopt new workstyles, settings and technologies.

To be successful, your behavioural change programme must be delivered holistically across all stakeholders and the different user-groups in your organisation, with a blend of internal communications, familiarisation and on-boarding, end-user training and governance that drives long-term behaviours in adopting new tools and methods of working.

Project - GDF Suez

Behavioural change services.

Our behavioural change management strategy development includes:

  • Needs analysis – organisational and end-user
  • End-user insight – workplace research
  • Future visioning – defining narratives, mission, vision, values and outcomes
  • Strategy development
  • Delivery programme planning


Our employee strategies include:

  • Training – workplace, process and technology training
  • Employee and stakeholder communication programmes
  • End-user adoption programmes and on-boarding
  • Technology adoption and training
  • Employee governance

Evaluation and measurement.

It is important that any level of investment needs to be met with the desired outcome.


We are able to run post-occupancy assessments and workshops to ensure that your people and organisation are using your new environment or way of working to its full potential.

Not only does re-running the initial research tools provide a quick and easy benchmark to measure improvements to your workplace strategy, it reconnects and involves your people with the benefits and reasons behind their new environment.

“Change in the workplace is easier when armed with knowledge.”

Andrew Bartlett
Director, Harmsen Tilney Shane

British Library

Technology adoption.


Arm your people with the skills and understanding to maximise the benefits of new workplace technologies.


Workplace technology innovation is one of the main driving forces behind advances in business performance. As with any new way of working, its success is down to the way it is introduced into the working environment, and the extent to which your people understand the value of the technology.

A robust, end-user adoption programme is critical to driving the behavioural change needed to maximise the benefits of workplace technology.

New workplace technologies enable radical changes in how, where and when people work. As with our wider change management process, our technology adoption methodology involves several streams of activity, from awareness and familiarisation, to on-boarding and ongoing training.


Our programmes are tailored and designed to each individual business and the needs of its people.

Explore Technology

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Our knowledge.


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